25 Sep
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Centrocar is a leading Portuguese company in the construction, mining and agricultural machinery and equipment sector that has stood out for its excellence in service and innovative solutions for its customers.

In Portugal, Centrocar has operational centers in Vila do Conte and Alverca and is renowned for its ability to respond to the specific needs of each client, offering maintenance services and customized solutions. Over the years, the company has continually invested in cutting-edge technology, training its teams and improving processes to ensure that its customers receive an excellent service.

And it is this path that has now been recognized by Develon, which awarded Centrocar the Service Excellence Award.

The Develon Service Excellence Award

Develon is one of the world’s leading heavy equipment brands and only awards the Service Excellence Award to a select group of companies that demonstrate an exceptional commitment to customer satisfaction and operational excellence.

To receive this award, Develon rigorously evaluates various aspects of the operation, such as:

  • Response time;
  • Quality of service;
  • Availability of parts;
  • Team training;
  • And customer satisfaction.

Only companies that can meet Develon‘s high standards in all these areas will be considered for this recognition.

The award is recognition of Centrocar’s commitment to providing excellent service to its customers and this has only been possible through a combination of the following factors:

  • Operational Excellence: Centrocar has continuously invested in process improvements to ensure maximum efficiency and quality in its operations. This ultimately translates into shorter response times, accurate diagnostics and high-precision maintenance services.
  • Customer focus: The company puts customer satisfaction at the heart of its entire strategy. From personalized service to rapid problem resolution, Centrocar strives to exceed customer expectations at every point of contact.
  • Specialized teams: Centrocar invests significantly in training its team, ensuring that all its employees can continuously develop their skills and knowledge so that they can perform their duties to the best of their abilities.
  • Culture of Continuous Innovation: The culture of innovation that exists allows the company to constantly look for ways to improve its services and processes, implementing new technologies and best practices to offer customers an increasingly optimized experience.

This combination of operational excellence, customer focus, qualified staff and continuous innovation was key to Centrocar standing out in Portugal and being awarded the Service Excellence Award by Develon.

The importance of the Service Excellence Award for Centrocar

For Centrocar, this award is recognition of the continuous efforts towards customer satisfaction by one of the largest brands of construction machinery and equipment – Develon. This not only reinforces customer confidence in Centrocar, but also inspires the team to continue to excel and raise the standards of service even higher.

At the same time, the Service Excellence Award given to Centrocar by Develon reaffirms its commitment to excellence and is a reflection of the company’s dedication to providing its customers with an unparalleled service experience.